SCayr

I’m looking into starting an IT Support company based in Ayr, and feel a little market research is in order.

The current plan is to offer support to both Home Users and Businesses, with the option of a monthly fee for ongoing maintenance.

Here are my questions:

1. What would be considered a fair hourly rate? £20, £30, £40 or more?
2. Should I even be considering an hourly rate? Would a flat fee per job type be a better option?
3. Does the Microsoft Certification warrant charging a higher rate?
4. Should there be a different hourly rate for businesses?
5. What would be the best wat to price an ongoing maintenance contract?

Please feel to leave a comment with your thoughts or suggestions, any feedback would be much appreciated.

Steven

Sphere It